The purpose of this work-based qualification is to provide candidates with the knowledge & skills they need to operate successfully in delivering customer service in their role in a range of industries and contexts.
It is suitable for candidates to develop understanding & skills in what drives customer behaviour and what creates customer retention, provides the opportunity to explore excellence within customer service and dealing with more challenging scenarios such as complaints and stakeholder engagement.
Requires 55 credits for full certification – to be agreed.
Studied via distance learning and is also available as a group delivered course for organisations.
Contact us for more detail on units available & their combinations and further information & advice on this qualification