Business Skills

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Customer Service Level 4 NVQ Diploma

The purpose of this work-based qualification is to enable candidates to evidence the skills, knowledge and competence that employers would expect of someone operating in a senior role with Customer Service as a primary focus in a range of industries and contexts. 


It is suitable for candidates to demonstrate skills, knowledge & understanding and the units encompass a broad range of competencies from the customer service sector allowing you to contextualise the qualification to your own role including managing teams & projects, obtaining & analysing sales-related information and developing a social media strategy.


Requires 50 credits for full certification – to be agreed.


Studied via distance learning and is also available as a group delivered course for organisations.


Contact us  for more detail on units available & their combinations and further information & advice on this qualification